Frequently Answered Questions

 

Shipping

All orders are shipped within 14 business days once you have successfully placed and paid for your order. Please ensure that all your personal information and delivery address is correct as we can not be held accountable for any additional costs that may result due to an address error.

To keep things simple, we charge a flat rate for international deliveries and one for within Australia.

Australia. $25.00 for Registered Mail & Handling, Australia Wide with Australia Post.
 

International. $45.00 for Registered Mail & Handling, World Wide with Australia Post.


Orders of two or more prints at any one time destined to the same address will be devoid of shipping charges.

Finished Prints are wrapped in protective tissue and flat-packed in a reinforced cardboard box.

Returns & Refund

In the unlikely event you receive a print that has been delivered damaged, please email us as soon as practicable with the details and we will organise a replacement or refund for you.

Please return the damaged print in the original packaging within 30 days of purchase. Apon receipt, please allow 14 working days for us to process your return. You will also be refunded for any shipping charges that you may have incurred.

Prices & Payment

All prices quoted are in Australian dollars. Orders destined within Australia are subject to 10% GST. International orders are exempt.

Our preferred choice of secure payment is Paypal in conjunction with either your Visa or Mastercard.

Privacy

Information provided by you is collected and held in accordance with relevant Australian Privacy Law. Your personal information and contact details will not be released to any other party. We do not collect or record any credit card details you may provide when purchasing products from this website.

We may use personal information to authenticate your identity where required.

Legal

All works displayed are for viewing only. None of the images or text may be reproduced in any form without permission from Adrian Cook Photography. Any purchase of artwork does not constitute the sale of copyright or right to reproduce that artwork. Copyright of all artworks remain with Adrian Cook at all times.